Privacy Policy

Introduction

Welcome to https://family-health-plans.storysurge.net (hereinafter referred to as “Family Health Plans,” “we,” or “our”). We are committed to protecting your privacy and securing the personal data you share with us. This Privacy Policy details how we collect, utilize, and safeguard the information you provide when using our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website at https://family-health-plans.storysurge.net
Mobile and desktop applications developed by us
Online services and tools offered through our platform
Any other products or features we may introduce in the future

Important Note: This policy does not extend to third-party platforms, applications, or services that you access through links on our site. These external entities have their own privacy policies governing your data, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with you when:

You sign up and use our applications or services as an authorized user
You visit and navigate through our websites linked to this policy
We communicate with you via email, phone calls, text messages, or newsletters

Personal Data Collection

We collect various categories of personal data, including but not limited to:

Account Information: Details related to your user account, such as username, registration date, and profile settings.
Payment Information: Credit card details, billing addresses, and payment history required for subscription or service fees.
Financial Information: Data related to your financial transactions with us, including bank account information (if provided).
Purchase Information: Records of products or services you’ve purchased from us, along with associated dates and quantities.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network data collected through our applications.
Location Data: Geolocation information shared when using our location-based services or features.
Feedback: Any comments, suggestions, reviews, or ratings you choose to provide.
Social Media Information: Details from your interactions with our social media accounts (if applicable).
Product Information: Data about the products you interact with on our platform, such as viewed items or added wishlists.

We collect this data through multiple channels:

Direct input by you during registration or account setup
Automated systems within our applications and websites
Third-party service providers who assist us in data collection (in accordance with their privacy policies)

Cookies

We use cookies to enhance your experience on our platform and for analytics purposes. Cookies are small text files stored on your browser that serve various functions:

Strictly Necessary: These ensure the basic functionality of our website, such as remembering login details or maintaining session persistence.
Preference: Used to remember user preferences, language settings, and other customizable elements.
Analytics: Help us analyze traffic, track usage patterns, and improve overall performance.

Users have control over non-essential cookies through our Cookie Manager, where you can customize your cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once these purposes are satisfied or required retention periods elapse, we securely delete or anonymize the data.

Security Measures

We have implemented robust security measures to safeguard your personal data:

Encryption of data during transmission and at rest
Secure third-party processing partners who adhere to strict privacy standards
Regular security assessments and updates to protect against potential threats

Children’s Privacy

Family Health Plans does not intentionally collect or solicit personal data from children under the age of 18. Our services are designed for a general audience, and we encourage parents or legal guardians to supervise their child’s online activities.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

Access: Request access to and confirm the use of your personal data.
Rectification: Have inaccurate data corrected or updated.
Erasure (Right to be Forgotten): Request the deletion of your data in certain circumstances.
Restriction: Limit our processing of your data for specific purposes.
Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to the processing of your data for marketing or profiling purposes.
Non-Discrimination: Be free from unfair treatment based on your exercise of rights.
Filing Appeals/Complaints: Submit complaints and appeals regarding our handling of your data.

To exercise these rights, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or our data practices, please reach out to us via email at [email protected] or through our website’s contact form.